Privacy Notice

Information About the Administrator

Who Are We?

MBS Trade is a licensed tour operator and travel agency operating under the Palms Travel brand, specializing in the design and organization of travel packages and services.

MBS Trade Contact Information:

Location: Sofia, Bulgaria

Address: 7 Kukush St.

Email: [email protected]

Website: https://palmstravel.bg

Contact information for the Data Protection Officer: [email protected]

General Information

This Privacy Notice regarding the processing of individuals’ personal data contains the required information regarding the collection, processing, and storage of tourists’ personal data, as well as the rights of such individuals regarding the protection of their personal data.

MBS Trade conducts its business in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation), the Personal Data Protection Act, as well as other European and Bulgarian legislative acts in the field of personal data protection.

MBS Trade adheres to the following principles when processing your personal data:

• lawfulness, fairness, and transparency;

• collection for specific, explicitly stated, and legitimate purposes;

• data minimization;

• accuracy and up-to-date nature of the data;

• limiting the retention period to what is necessary to achieve the purposes;

• processing in a manner that ensures an appropriate level of security for personal data.

Data We Process

The main categories of data we process are:

• Personal information—first name, middle name, and last name; date of birth; personal identification number (EGN); place of birth; ID card and passport numbers; as well as contact information—address, phone number, email address, and others.

Purposes of Processing and Legal Bases

The purpose of processing personal information is to enter into a contract for the provision of travel services.

The legal basis that allows us to process your data

We process personal data as part of the procedures for entering into a contract for the provision of travel services and in accordance with the requirements of the specific laws governing this activity.

MBS Trade will retain the personal data of participants in travel programs for the periods prescribed by law.

Source of the Data

The information we hold is provided to us directly by the individuals themselves.

To Whom Do We Disclose Your Personal Data?

As a general rule, we do not disclose your personal data to third parties, except in cases expressly specified here.

Information about you may be disclosed to third parties if we are legally required to do so or if we need to fulfill a contractual obligation.

How Long We Will Retain Your Personal Data

Once there is no longer a need to store your personal data, we will securely destroy it without undue delay.

Your Rights as a Data Subject

You have the right at any time while we are processing your personal data:

• To request a copy of and access to your personal data;

• To receive your data in a format suitable for transfer to another controller;

• To request the correction of inaccurate or outdated data;

• To request erasure under certain conditions;

• To restrict processing;

• To withdraw your consent at any time;

• To object to processing, including direct marketing;

• Not to be subject to automated decision-making and profiling.

Transfer of Personal Data Outside the EU or to International Organizations

Transfers are made to fulfill contractual obligations.

You have the right to file a complaint with the supervisory authority

You may file a complaint with the Commission for Personal Data Protection, Sofia, 2 Prof. Tsvetan Lazarov Blvd., www.cpdp.bg.

A complaint regarding the processing of personal data by MBS Trade may also be submitted to the Data Protection Officer at the email address provided above.

MBS Trade guarantees the confidentiality of personal data and undertakes not to disclose it to third parties, except with explicit consent, as required by law, or for the performance of a service under a concluded contract (e.g., airlines, hotels, insurance companies).

Processing of Personal Data When Visiting the Website

When you visit our website, technical data such as your IP address, browser, and operating system, as well as the pages you visit, are stored for security and optimization purposes.

Use and Transfer of Personal Data

MBS Trade processes your personal data only when you have expressly and voluntarily provided it, and for the purposes of technical administration, customer management, product surveys, and marketing.

Newsletter

You can subscribe to the newsletter; your data will be used solely for the purpose of sending the newsletter, and you may unsubscribe at any time.

Guidelines for the Use of Cookies

Social media platforms may collect data through “share” buttons and other areas of the website if you are logged into the respective social media platform.

Security

MBS Trade takes technical and organizational measures to protect personal data from manipulation, loss, destruction, and unauthorized access.

Right to Information

Upon your request, we will provide you with information regarding the personal data we store and its retention period, as well as the option to review, correct, or delete it as needed.

Updates to the Privacy Policy

This policy is subject to change; it was last updated on the date indicated.